Authorization lifecycle
The whole flow, from a surgery appearing on a schedule to the authorization number landing on the appointment. Every point where software stops is marked.
#End to end
rendering
The two filled boxes are the only places software will not continue on its own.
#The two stops
There are exactly two places where software will not continue on its own: transmitting to a payer, and changing a clinical record. Both are consequential in a way that cannot be undone by a retry, and both carry a named human in the audit record afterwards.
#Where it can end early
| Outcome | When | What happens |
|---|---|---|
stopped | The payer does not accept 278 on this network | Ends before assembling anything. Prior-auth support varies by payer more than any other transaction. |
invalid | The draft fails payer validation | Stops before the wire, not after a rejection. |
abstained | Nothing authoritative answers whether auth is needed | Raises a task naming what could not be determined. |
refused | Source systems disagree about the patient | Fails closed. See Veradigm. |
routed_to_human | An adverse determination | Never written back, never communicated by software. |
dead | Follow-up exhausted its attempts | Becomes a human task. Nothing is silently abandoned. |